Last updated: August 24, 2026
This Payment Policy explains how payments are processed when you place an order with Sylvie West.
Sylvie West is operated by TBN Trade LLC.
Accepted Payment Methods
We accept the payment methods displayed at checkout at the time of your purchase.
Available payment methods may vary depending on your location, device, currency, and payment provider.
All orders must be paid in full before they can be processed and shipped.
Payment Processing
Payments are processed through secure third-party payment providers available through our online store.
When you place an order, your payment method may be authorized or charged for the total amount shown at checkout.
Sylvie West does not directly store complete credit or debit card details.
If your payment cannot be successfully authorized or processed, your order may not be completed.
Currency
Product prices are displayed in the currency selected or shown on our website.
Depending on your location and payment provider, your bank or card issuer may apply:
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Currency conversion fees
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International transaction fees
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Other payment processing charges
Any fees charged directly by your bank, card issuer, or payment provider are outside the control of Sylvie West.
Prices and Charges
The total amount payable for your order will be displayed at checkout before you complete your purchase.
This may include, where applicable:
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Product prices
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Shipping charges
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Taxes
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Duties or other charges disclosed at checkout
We offer free standard shipping on eligible orders as described in our Shipping Policy.
For international orders, customs duties, import taxes, or other charges imposed by the destination country may apply unless otherwise stated at checkout. These charges are generally the customer's responsibility.
Payment Verification
To protect our customers and our business, some transactions may be subject to additional verification or fraud-prevention checks.
We may contact you if additional information is reasonably required to verify an order.
Orders may be delayed, canceled, or refunded if we are unable to verify payment information or if a transaction is identified as potentially unauthorized or fraudulent.
Billing Information
Customers are responsible for providing complete and accurate billing and payment information at checkout.
Incorrect billing information may cause a payment to be declined or delay order processing.
If you believe you entered incorrect information, please contact us as soon as possible at contact@sylviewest.com.
Order Confirmation
After a successful order is placed, you will receive an order confirmation at the email address provided during checkout.
An order confirmation confirms that we have received your order. If an order cannot be fulfilled or must be canceled, we will contact you and issue any applicable refund to the original payment method.
Refunds
Approved refunds are issued to the original payment method used for the purchase.
Once a return has been received, inspected, and approved, we generally issue the refund within 7 business days.
Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
For complete information regarding return eligibility and refunds, please review our Return & Refund Policy.
Payment Disputes
If you notice an issue with a charge or believe there is a problem with your order, please contact us first at contact@sylviewest.com so that our customer support team can review the matter and assist you.
Nothing in this section limits any rights you may have through your payment provider or applicable consumer protection laws.
Payment Security
Payments are handled through third-party payment providers using security measures designed to protect payment information during transaction processing.
Customers should never send complete credit card information to Sylvie West by email, contact form, or social media.
Changes to This Policy
We may update this Payment Policy from time to time to reflect changes to our payment methods, services, or legal requirements.
The latest version will be published on this page with an updated revision date.
Contact Us
If you have questions about a payment, charge, or order, please contact:
Sylvie West
Operated by TBN Trade LLC
Business mailing address:
1942 Broadway St., STE 314C
Boulder, CO 80302
United States
Email: contact@sylviewest.com
Phone: +1 (719) 298-9072
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM ET
Please note that the business mailing address above is not a return address.