At Rosette House, we want you to feel confident in your purchase. This Return & Refund Policy explains the eligibility requirements and process for returning an item.
Rosette House is operated by Westmere Commerce LLC.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn, unwashed, and unused
- Free from stains, odors, alterations, or damage caused after delivery
- Returned with all original tags attached
- Returned in its original packaging where possible
Items that do not meet these conditions may not be accepted.
How to Request a Return
Before sending an item back, contact us at contact@rosettehouse.com and include:
- Your order number
- The item you wish to return
- The reason for the return
- Clear photographs of the item when requested
Once your request has been reviewed and approved, our customer care team will provide the return instructions and designated return address.
Do not send returns to the business mailing address shown on our website. Returns sent without prior approval or to an unauthorized address may not be accepted.
Return Shipping
Customers are responsible for return shipping costs when returning an item due to:
- A change of mind
- An incorrect size selection
- Fit or style preferences
- Any reason unrelated to an error by Rosette House
We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
Rosette House is not responsible for return packages that are lost, delayed, damaged, or delivered to an incorrect address by the customer or shipping carrier.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us at contact@rosettehouse.com as soon as possible. Include your order number and clear photographs showing:
- The item received
- The damaged or incorrect area
- The original packaging
- The shipping label
After reviewing the information, we will provide an appropriate resolution. Where the issue is confirmed to be our responsibility, we will cover the reasonable return shipping cost or provide another suitable solution.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 7 days. After the refund is issued, your bank or payment provider may require additional time to post the funds to your account.
There is no restocking fee for eligible returns.
Original shipping charges, express shipping upgrades, customs duties, import taxes, and other third-party fees are non-refundable unless required by applicable law or the return results from an error by Rosette House.
Exchanges
To request an exchange, contact us within the 30-day return period.
Exchange availability depends on current inventory. If the requested replacement is unavailable, we may offer a refund instead.
Customers are responsible for return shipping costs for exchanges involving size, fit, color, or personal preference. If the item received was damaged, defective, or incorrect, please contact us so we can review the issue.
Order Cancellations
Contact us as soon as possible if you wish to cancel or change an order.
We cannot guarantee that an order can be canceled or modified after it has entered processing. Once an order has been shipped, it cannot be canceled. You may request a return after receiving the order, subject to this policy.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders that cannot be delivered, are lost, or are returned due to an incorrect or incomplete address supplied by the customer may not be eligible for a refund. Additional shipping charges may apply if the order must be resent.
Refused and Unclaimed Packages
Packages that are refused, abandoned, or left unclaimed may be returned to the sender or disposed of by the carrier.
Any refund will be considered only after the package has been returned and inspected. Shipping costs, return-to-sender charges, customs fees, and other carrier charges may be deducted where applicable.
Return Eligibility by Location
This policy applies to eligible orders shipped to all countries and regions currently served by Rosette House, subject to applicable local consumer laws.
International customers are responsible for return shipping costs, customs charges, duties, taxes, and other expenses associated with returning an item unless the item was damaged, defective, or incorrect due to our error.
Business Information
Rosette House
Operated by Westmere Commerce LLC
Business mailing address:
1001 S. Main St., STE 600
Kalispell, MT 59901
United States
Email: contact@rosettehouse.com
The business mailing address above is not a return address. All returns must be approved in advance and sent only to the return address provided by our customer care team.