Last updated: August 1, 2026
Thank you for shopping with Rosette House. We are committed to processing and delivering your order as efficiently as possible.
Rosette House is operated by Westmere Commerce LLC.
Shipping Destinations
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
We offer free standard shipping on all orders delivered to these destinations. No minimum purchase is required.
Orders cannot currently be shipped to countries or regions outside the destinations listed above.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders placed after 5:00 PM ET may begin processing on the following business day.
Orders are not normally processed or shipped on weekends or public holidays. During holidays, product launches, or periods of unusually high demand, processing may take slightly longer.
Estimated Delivery Times
After an order has been processed and dispatched, the estimated delivery times are:
- United States: 6–8 business days
- Canada: 6–8 business days
- United Kingdom: 7–9 business days
- Australia: 6–9 business days
- New Zealand: 6–9 business days
These estimates do not include the 1–3 business day processing period.
Delivery dates are estimates and are not guaranteed. Delays may occur due to customs clearance, carrier disruptions, severe weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take several business days to appear after the shipping confirmation email is sent.
You may also monitor your shipment through our Track Your Order page.
Shipping Costs
Free standard shipping is available for all orders shipped to the United States, Canada, the United Kingdom, Australia, and New Zealand.
Any optional expedited shipping service displayed at checkout may require an additional fee.
Customs Duties and Import Taxes
Orders shipped outside the United States may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price and are the customer’s responsibility. Rosette House does not control these charges or determine the amount that may be assessed.
Customs processing may also affect the estimated delivery time.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order. If you notice an error, contact us immediately at contact@rosettehouse.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Orders that are delayed, lost, returned, or delivered incorrectly due to an inaccurate or incomplete address supplied by the customer may not be eligible for a refund. Additional shipping charges may apply if the order must be sent again.
Refused and Unclaimed Packages
Customers are responsible for monitoring tracking updates and accepting delivery of their orders.
Packages that are refused, abandoned, or left unclaimed may be returned to the sender or disposed of by the carrier. Any refund will be considered only after the package has been returned and inspected.
Return-to-sender charges, customs fees, carrier fees, and other related costs may be deducted from any eligible refund.
Delayed or Lost Shipments
Occasional shipping delays may occur.
If your order has not arrived within the estimated delivery period, please review the tracking information first. You may then contact us at contact@rosettehouse.com with your order number, and our customer care team will assist you.
A package is not automatically considered lost simply because it has exceeded the estimated delivery period. We may need to contact the shipping carrier and allow time for an investigation before offering a resolution.
Damaged Packages or Missing Items
Please inspect your package when it arrives.
If your order arrives damaged or an item is missing, contact us as soon as possible at contact@rosettehouse.com. Include your order number and clear photographs of the item, packaging, and shipping label so we can review the issue.
Contact Us
For questions about shipping or an existing order, contact us at:
Email: contact@rosettehouse.com
We aim to respond within 1–2 business days.
Rosette House
Operated by Westmere Commerce LLC
Business mailing address:
1001 S. Main St., STE 600
Kalispell, MT 59901
United States
Please note that this business mailing address is not a return address. Returns must be approved in advance and sent only to the return address provided by our customer care team.